Shipping policy

Delivery area
Baylan and Co currently ships to eligible Australian delivery addresses. Availability for PO boxes, parcel lockers and remote locations depends on the carrier and product.

Processing and delivery estimates
Products are dispatched by the fulfilment provider allocated to the item. The delivery estimate shown on the product page or at checkout is an estimate, not a guarantee. Carrier operations, peak periods, weather and remote routes can cause delays.

Shipping charges
Any shipping charge is displayed before checkout is completed. A product is described as having free shipping only when the selected product and destination are covered by that offer.

Tracking and delivery issues
Available tracking information is provided after dispatch. Contact contact@baylanandco.com promptly if an address is incorrect or tracking shows a delivery problem. Address changes may not be possible after dispatch.

Damaged or missing items
Contact contact@baylanandco.com with your order number and relevant photographs or tracking details. This policy does not limit rights under the Australian Consumer Law.