Refund policy

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy excludes or limits any right or remedy that cannot legally be excluded.

Faulty, damaged, incorrect or not-as-described items

If an item is faulty, damaged, incorrect or not as described, contact contact@baylanandco.com as soon as practical with your order number, a description of the issue and clear photographs where relevant. Baylan and Co will assess the issue and provide the remedy required by the Australian Consumer Law, which may include repair, replacement or refund depending on the circumstances.

Change of mind

We do not accept returns or provide refunds for change of mind. This does not affect your rights under the Australian Consumer Law.

Return instructions

Do not send an item until Baylan and Co has provided return instructions. Where the Australian Consumer Law requires Baylan and Co to bear return costs, we will provide or reimburse a reasonable return method.

Refunds

Approved refunds are returned to the original payment method unless another method is agreed. Processing times may vary depending on the payment provider.